FAQ

 

What forms of payment do you accept?
We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Paypal is also a checkout option. Unfortunately, we do not accept cheques or money orders.

Is the cord length adjustable?
Yes it is! Maximum effective lengths are approximately 150cm.

Will my transparent phone case turn yellow?
We use TPU in our cases as it is much for durable, flexible and shock absorbing than silicone cases. Please note that the yellowing of the case does NOT affect the quality or durability of the case. To help the longevity of your case, reduce exposure to high temperatures, friction and sunlight. All transparent cases will tend to naturally yellow with time due to the material of the case exposed to sunlight, heat or certain chemicals.
 

How do I care for my phone sling?
To keep your phone sling clean, simple spot clean with a damp cloth. Do not machine wash!
 

Can I use multiple promo codes at checkout?

Discount codes don't stack. If you have a 10% off discount, they can't also use a "free shipping" coupon. Only one discount at a time can apply to a single order.

 

How can I purchase a Taizjo gift card?
Taizjo giftcards are available here :) 

Are my details protected when ordering?
All platforms we use are secure and we guarantee the protection of the data of our beloved customers. 

What models do you currently have available?
iPhone 7/8
iPhone 7/8 Plus
iPhone X/XS
iPhone XR
iPhone XS Max 
iPhone 11
iPhone 11 Pro
iPhone 11 Max
Samsung S8
Samsung S9

Do you plan on creating more phone cases for other phone models/brands?
Yes, absolutely! We are coming up with a new line of products that will include more Samsung and Google models. Give us a shoutout if your phone model isn't yet catered for and we would be happy to Stay tuned for updates by signing up to our mailing list and follow us on Instagram/FB @taizjo :) 

 

How much does it cost to ship to my country?
Check out our Shipping & Returns page for more information on this. If you're an international customer, choose the best rates through EasyShip.

Can I sell the products on my own site?
Please contact us at hello@taizjo.com for wholesale opportunities if you wish to retail our items in your physical store :) If you are an individual customer, your purchase of Taizjo products is only for your personal use. By purchasing from Taizjo, you agree to not resell or distribute the items for any commercial use. Your order may be rejected if we suspect that your order is not for personal use.

 

Can’t find the answer to your question? Send us an email at hello@taizjo.com